India’s Leading BFSI and FinTech Companies 2021

165 India’s Leading BFSI and FinTech Companies 2021 Advertorial TVS Credit Services Limited About the Company TVS Credit Services Ltd (TVS Credit) is part of the US$ 8.5 bn TVS Group. It is a systemically important non-deposit taking Non-Banking Finance Company (NBFC) registered with the RBI. The company offers a range of financial products designed to help the masses meet their aspirations. The company caters to over 5.4 million customers with the help of a workforce of more than 16,000 employees and robust IT-powered processes. The company’s presence spans the largest cities of urban India to the smallest villages of her rural heartland, bringing products within easy reach of Indians belonging to various walks of life. TVS Credit is considered to be one of the leading NBFCs in India having the vision of offering loans in the retail finance space to customers outside the organised banking system and of creating credit for the common man through financial inclusion. The company has a presence in 22 States and Union Territories, with more than 3,000 distribution networks and more than 128 area offices across India. Key Highlights of FY20 • During FY20, TVS Credit commenced Medium Small and Micro Enterprise (MSME) financing. It scaled up MSME financing through five branches in Tamil Nadu and Karnataka in addition to financing through Pan-India alliance programmes and recorded a disbursal of ` 3.3 bn in FY20. • Assets Under Management (AUM) stood at ` 92.2 bn in FY20 as against ` 83.4 bn in the previous year. • In FY20, TVS Credit implemented a new process and system for cross-selling personal loans to existing customers in the two-wheelers, used cars & tractors segments having good repayment history and good credit bureau scores. • It developed an Alliance Partner Portal for Channel Partner Usage for MSME Loans. • During the year, it implemented integration with consumer OEM dealers to source loans and to enable customer repayment tracking. • Cross-selling business to its existing customers stood at ` 5.3 bn in FY20 as against ` 4.8 bn in the previous year. • In FY20, TVS Credit scaled up its Used Commercial Vehicle finance business and disbursed ` 5.7 bn as compared to ` 2.7 bn in the previous year. • It implemented a tele-calling process based on collection score technique to enable easy self-pay methods by customers. • Provided alternate payment methods to encourage customers to make cashless payments through payment gateways. • Also deployed Chatbot &WhatsApp Bots on the website for automating frequently asked queries at Call Centre. Moving forward, TVS Credit managed to take its loan book size to beyond ` 100 bn during FY21. During the year, it also launched InstaCard, which can be used to avail pre-approved loans across online and offline channels covering categories like lifestyle, home improvement, education, health and travel, among others. Venkatraman G Chief Executive Officer Dun & Bradstreet D-U-N-S® No 86-346-1637 Jayalakshmi Estates, 29, Haddows Road, Nungambakkam, Chennai - 600006, TN www.tvscredit.com Financials ( ` Mn) Total Income Total Assets Net Profit 20,146.8 102,837.3 1,505.1 TI Growth (%) Assets Growth (%) NP Growth (%) 23.3 17.5 1.5 Key Ratio (%) Net Profit Margin Return on Assets 7.5 1.5 Management Details Chairman Venu Srinivasan Directors T. K. Balaji Sudarshan Venu K.N. Radhakrishnan V. Srinivasa Rangan Sasikala Varadhachari B. Sriram R Gopalan (As on Mar 31, 2020) Dun & Bra street