India’s Leading BFSI and FinTech Companies 2021

64 India’s Leading BFSI and FinTech Companies 2021 Experts’ Views Finesse IT Labs Private Limited Sunil Paul Co-Founder & MD George Thomas Director Please share with us Finesse IT Lab’s journey in the Indian market thus far. Sunil Paul: Finesse is a global digital system integration company, headquartered at Dubai, UAE. Founded a decade ago, it aids to over 300+ loyal enterprise clients, including 120+ financial institutions. Having a multicultural environment with over 400+ people, representing 20+ nationalities and winning 50+ international accolades, Finesse has always been at the forefront in terms of adapting to the ever-evolving technologies to assist our clients. Ever since our India operations began in 2013, Finesse has emerged to become India’s leading software integration company catering to clients of various verticals including BFSI, Education, Energy, Healthcare, Public Sector, Retail, Telecom, Travel and Logistics. What are the competitive advantages that BFSI companies can gain by adopting transformative digital technologies? What are some of the key solutions Finesse offers? Sunil Paul: Going mainstream with digital transformation technologies is no more an option for financial institutions, but a necessity in order to meet the growing demands of customers and to stay relevant and competitive with the “Tech & FinTech companies”. Technologies would assist them in delivering seamless 24/7 customer service assistance to clients with instant transactions across channels of their choice. Finesse assists over 120+ financial institutions globally including large multinational banks, several leading financial institutions and global insurance companies apart from small and medium community banks. Fully equipped with excellent functional, operational, and solid technical know- how on technology, our team consists of data ninjas in the areas of AI Chatbots, BI & Analytics, RPA, Treasury Management, Cybersecurity and Cloud Transformation. We have a large portfolio of BFSI solutions and services that includes API Banking, Blockchain, Digital On-boarding, Compliance & Risk Management, Regulatory Reporting, CRM & Customer Experience Management, Banking Processes Automation using AI, ML, IPA, RPA, NLP & Intelligent Scanning. We also have a Cybersecurity practice designed to address the challenges of digital transformations, for Infrastructure & Cloud Security, Application Security Assurance, Security Intelligence & Analytics, Digital Identity, Data Protection & Privacy. What is the company’s outlook in terms of its engagement with the Indian Banking and Finance sector? George Thomas: During these unprecedented times, response of the Indian Financial sector has been notable in terms of carrying out operations smoothly and serving customers in new forms and better ways by adapting to innovative technologies. However, since the technologies are constantly evolving, their right adoption will improve performance while reducing operational costs. We have developed a bunch of ‘ready to roll out’ frameworks covering AI Chatbots, BI &Analytics, IPA / RPA, CRM / CEM, Treasury Management specifically for Indian Banks and Financial institutions to support them in their digital transformation journey. Equally important in these times as financial institutions are lucrative targets for ransomware, malware and other cyber threats and network security breaches. Finesse is committed to providing ‘Zero-Trust modelled’ security, which ensures that our implementations are secure and intelligent to predict uncertainties and security breaches. Our security portfolio includes solutions for multi-factor authentication, application protection, PIM/PAM, and micro-segmentation. Dun & Bradstreet