India’s TOP 500 Companies 2021

INDIA’S TOP 500 COMPANIES 2021 132 Experts’ View How would you summarize CtrlS and Cloud4C’s journey in the Indian market since its inception? In 2005, I had this intuition, that data centers—then largely used by websites— would be the future powerhouses of the economy. In February 2008, CtrlS, built India’s first Tier-4 data center in Hyderabad. In 2011, CtrlS launched Asia’s largest Tier-4 hyperscale data center in Mumbai followed by others in the last decade, spread across Mumbai, Hyderabad and Chennai. Our Noida data Center is 100% Quake proof and 100% Pollution free. Today, CtrlS is trusted by Fortune 500 Global Multinationals and ET500 Indian companies including 3 of the top 5 banks in the World, 2 of the top 5 global car manufacturers, 2 of the top 5 pharma companies, 2 of the top 5 media companies and world’s largest cloud players. Innovation is at the core of CtrlS’ organizational DNA, which led us to start Cloud4C in 2014 as India’s first 4 copy public cloud. Soon after we launched community cloud for different such as banking, healthcare and insurance with a core offering around compliance as a service. Since 2017 we started offering managed services over public cloud platforms such as Azure, AWS, GCP and Oracle. Today we are an Azure Expert MSP holding Advanced Specialization in 7 core areas, AWS Advanced Consulting partner and chosen partner for GCP and Oracle Cloud Infrastructure across many geographies. We are launch partners for AWS Outposts in India. Cloud4C is now present in 25 countries and 52 locations worldwide. What are the key factors / initiatives taken by Cloud4C that has majorly contributed to the company’s success? Customer satisfaction is a priority in every decision that our business makes. Every thought, decision, action and process begin and end with the customer in mind, regardless of a customer-facing role or a back-office function. In order to drive this change, we made a core customer culture team that constantly measures the customer satisfaction, identifies gaps and also works as a customer advocate in-house. The core team members came from key functions such as HR, Customer Service, Sales and Marketing, IT, Operations and Finance. Roles and responsibilities were defined with the CLOUD4C SERVICES PRIVATE LIMITED Sridhar Pinnapureddy Chairman, CtrlS and Cloud4C Customer satisfaction is a priority in every decision that our businessmakes.Everythought,decision,actionandprocess begin and end with the customer in mind, regardless of a customer-facing role or a back-office function. Dun & Bradstreet