India’s TOP 500 Companies 2021

INDIA’S TOP 500 COMPANIES 2021 133 Experts’ View corresponding KPIs clearly aligned to the CEO agenda. Transformation leadership style – This allowed autonomy to every leader and their respective teams ensuring agility and optimized activities in their sphere of influence. Process innovation through Project SHOP (Self-healing Operations Platform) – To go beyond the robust processes such as ITIL, ITSM, CoBIT we developed SHOP, a low code platform that is built to integrate different tools and platforms required to deliver managed services to enterprises. While other managed cloud service providers try to differentiate with number of resources certified on cloud, we started showcasing our competitive edge around real-time reporting, optimization, automation in the entire lifecycle and more. What technological innovation have you brought to satisfy the ever-evolving needs of the clients? Technological innovations have fuelled our growth like no other factor. This is true for CtrlS as well as Cloud4C. I already mentioned SHOP which has been recognized as a truly pathbreaking innovation in every market. We’ve won The Technology Excellence award in Singapore as well as the innovation award in India, for SHOP. In CtrlS, we have over 200 innovations that have gone into making us the most sustainable datacenter in India. Not only are our datecenters becoming more energy efficient, we are also able to pass on the benefits to our clients as well. Other than innovations in sustainability, we were the first to launch innovative products such as DR on Demand, Zero Data Loss and 4 copy cloud, based on real time challenges and inputs from our customers. What are some of the new initiatives taken by your company to accelerate the growth? What is your growth strategy for next 3-5 years? We are a growing at an amazing speed. International expansion is one of the key pillars of growth for us. We grew to build our presence in 25 countries in less than 3 years. While India continues to be a big market for us, some of the new regions we have added are becoming major growth drivers. Partnerships is another area where we have ramped up significantly. Today we are a partner of choice for AWS, Google Cloud, Microsoft, Ali cloud, SAP, Citrix, IBM etc. We have been able to establish over 25 CoEs to drive innovation and excellence in service delivery. Some of the deployments we have pulled off are well known for the audacity in terms of time and cost. So eventually, the biggest growth strategy is great customer service. And that is also our vision. What are some of the key ESG initiatives taken by your company in recent years? We strongly believe that an environmentally responsive corporation gains in market perception and creates stronger brand allegiance. The façade of our 11 floors datacenter is not the glistening glass and chrome, every inch of it is a solar panel. We have 1MW BIPV solar plant at Mumbai DC and a smaller one in Bengaluru. We have increased use of renewable energy by 1200x in the last three years and last year alone we reduced our CO2 emission by 11,360 Tn. We were glad when our effort was recognized with US Green Building Council (USGBC) Regional Leadership Award, making a first in datacenter category, followed by Golden Peacock Award for Eco-Innovation. Each of our six hyperscale data centers are LEED Platinum v4 O+M certified green data centers. We are committed to be carbon neutral by 2030. On the corporate social responsibility front, we are encouraging a lot of young and rising stars in sports such as Table Tennis, Cycling and Shooting. We are sponsoring young talent like Esha Singh in her endeavors to become a world champion. When it comes to corporate governance practices, we are upfront about our actions, publishing ESG report as part of Business Responsibility and Reporting framework. We have also put together our EHS policy. Dun & Bradstreet