India’s TOP 500 Companies 2021

INDIA’S TOP 500 COMPANIES 2021 159 Experts’ View Tell us about Finesse IT Labs’ origins and its journey thus far. What are some the key milestones the company has achieved? Founded in 2010, Finesse is a leader in providing next-generation digital and technology services to companies across multiple industry verticals. With a growing team of 450 professionals spread across 10 global locations, the company continues upskilling itself on digital skills and domains, thus growing to become a leader in cutting edge digital solutions. Finesse IT Labs, the Indian subsidiary of Finesse was incorporated in 2013, primarily as an on-demand support centre for Finesse’s global clientele. Starting as a 24*7 support facility, the teams in Finesse IT Labs have since expanded their services and now support domestic companies on their digital transformation journeys. The range of digital transformation services provided by Finesse IT Labs include BI & Analytics, CRM & CEM, Corporate Treasury Management, RPA, Cybersecurity and managed services. The company now has 100+ professionals spread across major cities in India – Bengaluru, Mumbai, Chennai, Delhi and Hyderabad. The pandemic situation has forced businesses across sectors to accelerate their journey towards digital transformation. What are some of the top digital priorities for large businesses, and how can Finesse IT help meet these priorities? While going digital was an option for businesses earlier, the pandemic has now made it a necessity in order for businesses to remain relevant with their stakeholders – customers, suppliers, their employees and business owners. During the pandemic, the biggest investments from large businesses have been mainly on implementing digital functionalities that allow customers to use services provided by the business remotely - from the comfort and safety of their homes. Employees have also benefitted from this move, as they are now able to service customers without endangering their health. In addition to supporting their customers, businesses are also looking at improving their efficiencies. Use of AI based- chatbots to support customers has been the most commonly implemented. Other efficiency improvements by businesses include implementation of Business Intelligence (BI) & Analytics, Customer Relationship Management (CRM), Customer Experience Management (CEM), Loyalty Management Systems, complete automation of selected business-processes through Robotic Process Automation (RPA) and use of cloud-based infrastructure. What is the company’s growth strategy over the next 3-5 years? Finesse began its journey a decade ago – firmly guided by its vision to positively impact the lives of our clients and their customers. We keep ourselves up-to- date on technology happenings globally, and our experts in specific domains continuously strive to support our clients to decide on the best use of the upcoming technologies in their businesses. As a company, we are consciously expanding our solutions and services portfolio on digital transformation and on cybersecurity. We are also making strategic and highly targeted investments exploring new industry sectors, new geographies, and looking at the inorganic growth trajectory as well. We envision double-digit YOY growth, with a possibility of becoming a public-listed company within the next five years. Sunil Paul Co-Founder & MD George Thomas Director FINESSE IT LABS PRIVATE LIMITED Dun & Bradstreet