India’s TOP 500 Companies 2021

INDIA’S TOP 500 COMPANIES 2021 165 Experts’ View clients, many of them were left grappling with difficult situations especially in the initial phase of the nationwide lockdown imposed in March 2020. Our field -staff was constantly in touch with our clients to understand their situation and assist in overcoming any challenges faced by them on their banking requirements. We actively pursued all the relief measures that were announced by the government and by the central bank to ensure that the benefits envisaged under the relief packages were delivered to all eligible and deserving customers across all segments. Over and above the various benefits extended to client, we also undertook various relief measures through our CSR initiatives and donations to various agencies to help distressed people amid the pandemic. Our bank has always been at the forefront of digital adoption and transformation. So, in this sense, we definitely have had a leg-up. We encouraged customers to use digital channels and undertake bank transactions from their own premises with a view to minimize branch visits. Our bank has a network of 2236 cash recyclers / bunch note acceptors, which helped our clients, especially the ones engaged in businesses, to deposit cash at a convenient location instead of visiting branches. What is the company’s growth strategy over the next 3-5 years? The biggest advantage for our bank is its rich and historic experience of over 100 years. We plan to leverage this long- standing heritage of serving clients as well as our technological prowess to build new clientele across all segments. More specifically, we are looking at delivering enhanced value-added services to our customers, with a focus on the retail, trade and small business segment, predominantly in the Southern and Western parts of our country in the coming 3-5 years. We also intend to take our bank-in-bank concept to other locations and areas, with a view to bring large bullion merchants into our fold on the precious metals’ platform. Also, on the cards are plans to introduce new ventures through co-lending and partnership lending tie-ups with Fintechs, which also help us expand our reach to distant locations through digital modes and channels. Above all, we aim to continue improving our business on a granular scale, which includes increasing our cross- selling activities to be able provide an entire range of services and products to our clients and to establish a sole-banking or preferred banking relationship with our esteemed customers in the coming years. Dun & Bradstreet