India's Leading Healthcare & Pharma Companies 2023

14 | India’s Leading Healthcare & Pharma Companies 2023 [ EXPERT’S VIEW ] Kauvery Hospital What are the innovative solution offerings by Kauvery Hospital? Kauvery Hospital ’s innovative solutions are designed to improve overall patient experience and care. For eg. we have a dedicated team of healthcare professionals who are designated exclusively to engage with patients post- discharge. The Post-discharge solution, an innovative platform, enables proactive communication with patients resulting in better patient satisfaction. When patients are discharged after a procedure or hospital stay they have a lot of queries and they require a lot of support and help. This innovative solution makes the patient and the attenders comfortable and helps in closing the care cycle. How is Kauvery utilizing technology to deliver quality healthcare services? Pos t pandemi c , t he way a hospital functions has changed significantly. Digital Health has taken the center stage. We are nowmoving towards adaptation to newer technologies which can help connect and engage with patients for a better patient experience. Last couple of years there has been a sprout in Innovative digital health solutions. We are always adept in embracing change especially in technology which helps in better patient outcomes. From AI-based diagnostic aids to interoperability systems which enables easy transfer of critical clinical parameters, we put to use quite a lot of health tech enabling better clinical outcomes. What are the major milestones of the Kauvery Hospital? 1999 – Started as a 30 bedded multispeciality hospital @ Trichy, 2008 – Second unit acquired in Trichy 2012 – Launched our Chennai Facility 2012 – An exclusive Cardiac facility in Trichy 2016 – Multispecialty hospital @ Hosur 2018 – Multispecialty hospital @ Salem What makes the Kauvery Group of Hospitals as the most trusted names in the healthcare landscape? At Kauvery we always believe in providing quality care with personal touch. Our USPs are our 3 core pillars: High ethical standards, we don’t prescribe unwanted investigations or medications or admissions. The Second pillar is cost, since we are from a tier-2 city we understand the importance of del i ver ing cos t ef fect i ve quality care. We have evolved built-in systems & processes that ensure costs are appropriate. The third pillar is personal touch and empathy. Empathy extends beyond a patient’s medical history or diagnosis or signs or symptoms, which has been highly effective in building patient’s trust. These three core pi l lars have been instrumental in gaining patient’s trust and helping us to deliver quality healthcare. Dr. Manivannan Selvaraj Founder & Managing Director Dun & Bradstreet