India's Top PSUs 2021

2 REF-OR-M Modern CX for Utilities OUTCOMES ADDRRESSED BY THE SOLUTION SOLUTION DESIGN COMPONENTS BUSINESS PROCESSES COVERED BUSINESS BENEFITS Pre-defined modules through a series of well- orchestrated business process for supporting operations with automated customer communication; single point of entry for all requests to derive superior customer experience and improved business outcomes. New Utility Connection (Residential and Non- Residential Opportunity Management), Application processing and Account Setup, Premise Management, Work Order Routing, and Dispatch for Meter Installation, Customer Asset Management, IOT alerts, Smart Meter Monitoring Dashboards Case & Service management, Compliance tracking, Digital marketing, Analytics on KPIs/ Metrics etc. Streamlined business processes across the utility sector, Customer 360 to gather and maintain customer information in one place, Real time updates of application progress. Proactive alerts on energy fluctuation and business process automation for territory, customer validation & appointment creation, Resource booking based on skill set. Insights based selling, service, marketing & Analytics. Azure IOT Central Cognitive Services Power Apps D365 Sales D365 Customer Service D365 Field Service Dun & Bradstreet