Leading Mid Corporates 2020

Leading Mid-Corporates of India 2020 E - 28 Experts' View Please provide a brief background of the company and the value proposition it offers Intense Technologies is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Intense Technologies produces software products and offers consulting services for digital transformation through their platform UniServe TM NXT. The products and services are used globally by Fortune 500s for digitalization of customer experience lifecycle, resulting in greater customer- centricity, reduced operational expenses and improved revenues. Designed for process automation, Big Data Analytics and personalized digital engagement, Intense Technologies processes 25 billion USD worth of client revenue data, helps on-board 2.5 million customers daily, and sends more than 500 million customer communications every day across Intense Technologies Limited their engagements. With customers in 45+ countries across 4 continents, a 70% market share in telecom domain in South Asia; and 20+ years of experience in telecom, banking, insurance and government domains, the company has an award- winning product portfolio. Kindly take us through your journey and your motivation behind starting the company. In the year 1999, India was witnessing a change, a change that started with welcoming technology, it also saw a vibrant entrepreneurial sector coming into being. While most players in the market started with service offerings, Intense Technologies went on a tougher path of building software products with the aim of putting India on the global map in enterprise IT products. Intense Technologies embarked on this journey with a belief that India can create capabilities for growth and new solutions, and the opportunities are limitless. The company has always been driven by the belief that adopting a digital-first strategy is a giant leap for any enterprise and economy. Our continuous innovationwith technology innovators like AI and ML has been breaking new ground by deploying solutions for rapid, sustainable growth. The company continues to build new capabilities and while the Covid crisis today has triggered an unprecedented demand for digital technology and solutions, we support customers through collaborative platforms that include user-focused solutions and customer engagement. What are the company’s growth plans in terms of technology trends for the next 3-5 years? The company continues to spearhead innovation in solving key business problems with UniServe™ NXT platform. Intense Technologies has always invested in R&D, building technological excellence and being ahead of the technological curve by incorporating advanced technologies like Artificial Intelligence, Internet of Things (IoT), and predictive analytics into their platform. They are adopting cloud to host their solutions enabling enterprises to embark on a digital transformation journey seamlessly. The company has plans to partner with the government to play an important role in building ‘Atma Nirbhar Bharat’. We are humbled by this opportunity and the benefits that can flow to India’s citizens, its businesses, investors and the government. With these interesting developments, and continuous innovation of the digital platform, UniServe TM NXT, Intense is poised for yet another great innings. C K Shastri Founder and MD Intense Technologies embarked on the enterprise software products journey with a belief that India can create capabilities for growth, and the opportunities are limitless. Dun & Bradstreet