Leading Mid-Corporates of India 2023

24 | Leading Mid-Corporates of India 2023 [ EXPERT’S VIEW ] of f ices and del ivery centers worldwide, enabling 24/7 support and accessing diverse talent Technology and Innovation: At the forefront of technology, iEnergizer invested in CRM, automation, and analytics to boost operational efficiency and deliver top-notch services Cl i en t Pa r t ne r sh i p : S t rong r e l a t i onsh i ps w i t h l ead i ng organizations were pivotal to success, earned through consistent high-quality service delivery Recognition and Awards: Industry accolades validated iEnergizer’s commitment to excellence and inspired further improvement Focus on EmployeeDevelopment: Investing incomprehensive training nurtured skills, fostering a culture of growth in the organization Adaptation to Change: iEnergizer stayed agi le, embracing new trends and aligning services to meet evolving client needs With an unwavering passion for excellence, customer-centricity, and commitment to employee growth, we continues to lead with innovation and service excellence. What are some of the innovative initiatives taken by your company in recent years? How have those initiatives helped your organization? I am delighted to share some of the innovative initiatives we have taken in the recent years: D i g i t a l T r a n s f o r m a t i o n : Modernized infrastructure for s e am l e s s i n t eg r a t i on a nd personalized solutions Omni-Channel Customer Support: Engaging cus tomer s across various channels for a consistent experience Data Security and Compliance: Implemented robust measures for safeguarding sensitive information These initiatives position iEnergizer as a customer centric BPOpartner, driving growth and success. What is your company’s growth strategy for next 3-5 years? iEnergizer’s growth strategy for the next 3-5 years focuses on: Diversificationof ServiceOfferings: Expanding and di ver s i f y ing services to meet evolving client needs and market demands Digital Transformation and AI Integration: Investing in cutting- edge technologies , AI , and automation to enhance service delivery and scalability St rategi c Par tner sh ips and A c q u i s i t i o n s : E x p l o r i n g collaborations and acquisitions to strengthen capabilities and access new markets With this strategy, iEnergizer a ims to become a l ead i ng global BPO service provider, delivering innovative solutions and exceptional customer experiences. How would you describe the journey of your company since its inception? What are some of the key milestones of the company in the recent years? Since its inception, iEnergizer has embarked on a transformative and exciting journey, marked by continuous growth, innovation, and unwavering commitment to excellence. As the Co-founder & COO of iEnergizer, I am proud to share some key milestones that have defined our company’s trajectory in recent years. Foundation and Early Growth: Established with a vision for world- class BPO services, iEnergizer focused on bui lding a strong foundation, hiring talent, and forming strategic partnerships Di ver s i f i cat ion of Serv i ces : iEnergizer diversified services to cater to various client needs, becoming a comprehensive BPO service provider Global Expansion: To serve clients better and enter emerging markets, iEnergizer established Adarsh Kumar Co-Founder & COO iEnergizer BPO Dun & Bradstreet