Leading SMEs of India 2021

46 Experts' View Leading SMEs of India 2021 How would you describe the journey of your company since its inception? What are some of the key products / services offered by the company? CBSL Group has been innovating for the last more than 70 years. It has grown from a single manufacturing unit to a company having a national outreach, a human capital of more than 3000 people, and a growth engine that constantly innovates. The foundation remains deeply rooted in the values instilled by its founder, Late Shri VP Khurana, which are – Focus on Customer, Transparency is Key, Innovation for growth, Build trust and Work towards lasting relationships. CBSL, having started from manufacturing ledgers and binders for banking industry in 1950, has expanded its capabilities to Security Printing, Document Management, Record Management, Banking Automation and Solarization of ATMs/Branches. Capital Record Centre Pvt Ltd (CRC), a subsidiary of CBSL Group, focusses on Digital transformation and Information Management as core area and is spread across India with 47 state of the art modern Record Management facilities. Capital Record Centre Private Limited Aseem Khurana Director What are some of the key factors that differentiate your company from its peers? What are the factors that give you an edge over your peers? The key differentiator is that we work in the interest of the customer; for us customer is always right. Our solutions are built around customizable and flexible interface/approach as per customers’ changing needs. Secondly, we are the only organization in the space of Digital transformation where we provide end to end services for a lifecycle of a document having inhouse capabilities in – Printing, digitization, content management, information storage, record storage and finally pulping/shredding. With a vision to cross 500 Crores by 2025, CBSL has developed a growth engine based on a culture that is constantly learning and reengineering itself – ready for the fast changing demands of the customers. What is your company’s growth strategy for next 3-5 years? CBSL in coming years will focus on three major segments – Business Process Re- engineering, Digital transformation, and Banking Automation. It is strongly felt that with the new digital wave that is overtaking Indian way of doing business, there is a huge scope to align ourselves with organizations in their digital and business process re-invention. With our existing technology background being CMMI Level V company, we are primed to leapfrog in this space. Our goal is to become a partner to our customers in their transformational journey when it comes to information consumption. Similarly, the banking space is being revolutionized with green initiatives which makes us part of this revolution having already an installation base of 4000+ such installations generating 65 MW solar energy on a daily basis. Also, our solutions with automated self service kiosks make it possible for anytime banking and user friendly customer interface at branches across India. Dun & Bradstreet