GCC Summit 2025

About the Event – ‘GCC Summit 2025’

Global Capability Centers (GCCs) are revolutionizing global business by driving innovation, boosting efficiency, and unlocking new growth. From IT and R&D to analytics and customer support, GCCs centralize critical functions, delivering scale, flexibility, and cost savings.

India stands at the forefront, with over 1,600 GCCs – projected to hit 2,400 by 2025 – fueled by a vast talent pool and competitive costs. US companies lead the charge, making up 60% of India’s GCCs, contributing to a staggering $60 bn in expected revenue. With 1.66 mn+ professionals already employed, India’s GCC boom is powering the future of global enterprises.

With this context, Dun & Bradstreet is excited to unveil the grand summit of, ‘Dun & Bradstreet GCC Summit 2025 Summit’ on the theme ‘Harnessing India’s Capabilities for Global Growth’ on 23rd May 2025 at Bengaluru, from 9 am onwards.

The summit will be attended by 150+ key representatives senior finance, legal, and HR heads, GCC heads, technology leaders, and industry experts from various organizations across India. The summit will also witness the launch of ‘Rethinking the Future of Global Capability Centers’ report.

Theme of the Summit – ‘Harnessing India’s Capabilities for Global Growth’

Harnessing India’s vast talent, innovation, and sustainability efforts is key to driving global growth. India’s GCCs are transforming industries, fostering technological advancements, and positioning the nation as a strategic global leader. The Dun & Bradstreet GCC Summit delves into the evolving trajectory of the Global Capability Centers industry, showcasing how India’s strengths can drive and accelerate global business transformation. Under the theme Harnessing India’s Capabilities for Global Growth, this year's Summit will explore three fundamental areas:

Innovation Hub

India’s dynamic ecosystem is fostering groundbreaking advancements across technology, AI, and R&D. GCCs are leveraging India’s ingenuity to develop cutting-edge solutions that drive global competitiveness. By investing in innovation, companies unlock new markets, streamline operations, and accelerate digital transformation worldwide.

The Talent Factory

With a workforce of 1.66 million+ in GCCs, India’s talent pool is unmatched in scale and expertise. The nation’s emphasis on STEM education and upskilling ensures a steady pipeline of professionals ready to lead global projects. This talent drives productivity, creativity, and operational excellence for global enterprises. corporate reputation, positioning India as a leader in ethical global expansion.

Risk Assessment

GCCs require robust risk assessment frameworks to identify, analyze, and mitigate potential challenges. By proactively addressing risks related to cybersecurity, data privacy, regulatory compliance, and geopolitical factors, GCCs can ensure business continuity and build resilience against unforeseen disruptions.

Theme of the Summit – ‘Harnessing India’s Capabilities for Global Growth’

Harnessing India’s vast talent, innovation, and sustainability efforts is key to driving global growth. India’s GCCs are transforming industries, fostering technological advancements, and positioning the nation as a strategic global leader. The Dun & Bradstreet GCC Summit delves into the evolving trajectory of the Global Capability Centers industry, showcasing how India’s strengths can drive and accelerate global business transformation. Under the theme Harnessing India’s Capabilities for Global Growth, this year's Summit will explore three fundamental areas:

Innovation Hub

India’s dynamic ecosystem is fostering groundbreaking advancements across technology, AI, and R&D. GCCs are leveraging India’s ingenuity to develop cutting-edge solutions that drive global competitiveness. By investing in innovation, companies unlock new markets, streamline operations, and accelerate digital transformation worldwide.

The Talent Factory

With a workforce of 1.66 million+ in GCCs, India’s talent pool is unmatched in scale and expertise. The nation’s emphasis on STEM education and upskilling ensures a steady pipeline of professionals ready to lead global projects. This talent drives productivity, creativity, and operational excellence for global enterprises. corporate reputation, positioning India as a leader in ethical global expansion.

Risk Assessment

GCCs require robust risk assessment frameworks to identify, analyze, and mitigate potential challenges. By proactively addressing risks related to cybersecurity, data privacy, regulatory compliance, and geopolitical factors, GCCs can ensure business continuity and build resilience against unforeseen disruptions.

About the Report - ‘Rethinking the Future of Global Capability Centers’

An exclusive report analyzing key trends and industry game changers shaping the future of India’s GCC ecosystem, designed to help businesses prepare for future challenges and opportunities.

The report will feature:

Key insights on GCC ecosystem in India
Emerging Trends Shaping the Future
Opportunities for GCCs in India
Success Stories and Case Studies
Experts’ ‘Future Thoughts’
Listings of India’s Leading GCCs
Future Scenarios and Recommendations

The Dun & Bradstreet report will be circulated among senior leading corporates, Government ministries, among other leading corporates in India and abroad.

The report will be circulated through digital platforms, and it will also be made available for download on Dun & Bradstreet’s website.

Our Speakers

Dipu Gopinath
Director & Country Head
Merative India

Pawan Sachdeva
Managing Director - Digital and Health Services
Carelon Global Solutions

Aneelkumar Savalagi
Global Chapter Leader - ICSS Global DD&T (Data, Digital & Technology)
Takeda ICC India

Pradip Thaker
Country Head & Vice President India
D-Matrix

Arpita Srivastava
Executive Director – GCC Advisory
Cushman & Wakefield

Praveen Rawal
Vice President Sales Asia Pacific
Haworth

Kunal Mehra
Co-CEO & President
Table Space

Amit Kalra
Managing Director & Head GBS
Swiss Re

Kaushik Das
Managing Director
JC Penney India

Ankur Mittal
Chief Technology Officer & Managing Director
Lowe's India

Sailaja Vadlamudi
Vice President Security & Data Privacy & Global Regional Information Security Lead Program
SAP Labs India

VS Sridhar
Managing Director – GCC Advisory – Operations
Cushman & Wakefield

Anshul Jain
Chief Executive – India SE Asia
Cushman & Wakefield

Gopal Chhetri
CGI Partner, SVP & Business Unit Leader, Asia Pacific
CGI

Avinash Gupta
Managing Director & CEO – India
Dun & Bradstreet

Vipul Oberoi
Director of Marketing CSR & Learning Solutions
Dun & Bradstreet

Mukesh Jain
Senior Director Sales
Dun & Bradstreet

Hitesh Sethi
Senior Director-Advanced Analytics & Consulting
Dun & Bradstreet

Sudhir Solkampally
Senior Director
Dun & Bradstreet

Agenda

Time

Details

09:00 – 10:00 am Registration

10:00 – 10:10 am Welcome Address by Mr. Sudhir Solkampally, Senior Director, Dun & Bradstreet India: Evolving GCCs - The Shift from Traditional Models to Agile Powerhouses

Track 1: Innovation Hub

10:10 – 10:20 am Keynote Session by Iron Mountain

10:20 – 10:30 am Keynote Session by Gopal Chhetri - CGI Partner, SVP & Business Unit Leader, Asia Pacific Global Delivery Centers of Excellence

10:30 – 11:15 am Panel Discussion: The Tech-Driven Engines of Reinvention

Role of GCCs in driving digital transformation
Harnessing GenAI and automation to boost efficiency in GCC operations
The value addition of cloud: GCC-as-a-service
Navigating the transformation of healthcare & life sciences through GCC innovations
How GCCs are unlocking the power of data and analytics in product engineering and design thinking?

Panel Composition:

Dipu Gopinath, Director & Country Head, Merative India
Pawan Sachdeva, Managing Director - Digital and Health Services, Carelon Global Solutions
Aneelkumar Savalagi, Global Chapter Leader - ICSS, Global DD&T (Data, Digital & Technology), Takeda ICC India
Pradip Thaker, Country Head & Vice President India, D-Matrix
Arpita Srivastava, Executive Director – GCC Advisory, Cushman & Wakefield

11:15 – 11:20 am Curtain Raiser: Smarter – Faster – Holistic - Global GCC moves made easy by Cushman & Wakefield

Track 2

11:20 – 11:35 am Keynote Session by Sify Technologies

11:35 – 11:45 am Keynote Session by Softcell

11:45 – 11:55 am Future of Workspace Trends and India Capabilities by Praveen Rawal, Vice President, Sales Asia Pacific, Haworth

11:55 – 12:05 pm Cracking Complexity: A GCC Case Study by Kunal Mehra, Co-CEO & President, Table Space

12:05 – 12:20 pm Networking break

Track 3: Risk Assessment

12:20 – 01:05 pm Panel Discussion: Strategic Risk Management in GCCs for Enhanced Resilience

Identifying and evaluating key risks specific to GCC operations
Implementing robust risk mitigation frameworks and best practices
Leveraging technology and data analytics for proactive risk assessment
Case studies on successful risk mitigation strategies in GCCs.

Panel Composition:

Amit Kalra, Managing Director & Head GBS, Swiss Re
Kaushik Das, Managing Director, JC Penney India
Ankur Mittal, Chief Technology Officer & Managing Director, Lowe's India
Sailaja Vadlamudi, Vice President Security & Data Privacy & Global Regional Information Security Lead Program, SAP Labs India
VS Sridhar, Managing Director – GCC Advisory – Operations, Cushman & Wakefield

The Road Ahead

01:05 – 01:25 pm Fireside Session: The Next Chapter of GCCs in India

Redefining boundaries – The expansion to Tier-2 cities
The GCC Boom – Unlocking real estate’s golden opportunity
The growth in the GCC talent pool
Exploring the digital-first approach and comprehensive startup ecosystem

Session Anchor: Vipul Oberoi, Director - Marketing, CSR & Learning Solutions, Dun & Bradstreet India

Anshul Jain, Chief Executive – India, SE Asia, Cushman & Wakefield

01:25 pm – 01:35 pm Keynote address by Mr. Avinash Gupta, Managing Director & CEO – India, Dun & Bradstreet

01:35 pm – 01:45 pm Address by Guest of Honour, Dr. Ekroop Caur, IAS, Secretary - Department of Electronics and Information Technology, Biotechnology and Science & Technology, Government of Karnataka

01:45 pm – 01:50 pm Launch of "Rethinking the Future of Global Capability Centers (GCC)"

01:25 pm onwards Networking Lunch