Some of the points that will be covered are: -
Macro View: Government interventions and policies/reforms, current
reach of insurance, challenges, how to increase popularity of insurance, increasing
awareness
Understanding the Customer: Understanding the Customer: Attitude
towards insurance, needs and preferences of the modern customer, value propositions
for modern needs and aspirations, developing a culture of customer centricity
Technology: How technology has impacted the insurance sector thus
far, enhancing customer experience, use of Big Data and Analytics, Digital Payments,
Blockchain, Cloud Solutions, Data Privacy, Cybersecurity, Challenges and Risks involved,
the role of InsurTech, etc.
Overcoming Insurance Fraud in the Digital Age: Boosting device
intelligence, Harnessing AI and IoT for safe and secure transactions, tackling fraudulent
claims, use of predictive technologies.